Brunker Road
FAQ's

Yes, you do require an appointment.

We bulk bill DVA Card Holders.

Yes - it is a legal requirement that the doctor sees you to issue a referral.  

Generally yes, however if it is for a regular repeat you may be able to request this through Hotdoc.

There are times when doctors may run late due to emergencies or other unforeseen circumstances. We encourage patients to phone and see how their doctor is running prior to coming in if waiting might be problematic, or if you live close to the clinic and it may be more convenient to wait at home.

All of the GPs at BRGP would be happy to see you. Your medical file is shared by all doctors at the BRGP. Your options include:
A) See another doctor at the practice
B) Ring on the day at 8am and see if there have been any cancellations with your regular doctor
C) Book ahead with your regular doctor if it can wait

These have limited availability for regular patients of the practice if your condition warrants a visit after nursing triage and you are prevented from attending the surgery. Our Doctors work in GP Access After Hours which has a limited home visit service after nurse triage. Please notify the receptionist as early in the day as is practical so that the doctor can arrange their time accordingly. For details regarding home visit fees, please ask the receptionist.

The doctors at Brunker Road General Practice provide after hours care through GP Access After Hours Service. For after-hours medical attention please contact this service on phone: 1300 130 147. A nurse will triage your call and help you to decide what to do next. Our General Practitioners are rostered to work for this service. For emergency treatment, phone the ambulance service on phone: 000, or go to the Accident and Emergency Department of the nearest public hospital.

Payment for services is required at the time of the service being provided. We have Eftpos and credit card facilities available for your convenience. If you are experiencing difficulty in paying, please speak to the doctor at the time of consultation.

Health Care Card holders and Pensioners are charged a discounted fee on production of their health care card or pension card. Veterans Affairs card holders are covered by Veteran Affairs on production of their Veteran’s Gold Card.

Our consultation fees and home visit fees are displayed on the waiting room notice board and fees for additional services are available from the receptionist. If you are referred to another doctor or specialist, the doctor or receptionist will inform you regarding their fee structure. Pathology, X-Ray and other additional services may also charge a fee for their services.

Workers Compensation and Third Party Insurance fees are higher than standard fees to cover the additional reporting requirements and we ask that patients pay accounts on the day of the consultation and seek reimbursement from their employer or insurer.

With the assistance of Medicare, our practice is able to offer an online patient claiming service. This enables a patient to claim their Medicare benefit at our surgery instead of attending a Medicare office. If a patient pays for their consultation in full, they can elect to have their Medicare benefit paid by electronic funds transfer (EFT) into their nominated bank account. If you would like to know more about this service, please ask the receptionist.

Please phone between 2pm and 4pm to obtain your test results. The receptionist will advise you if the doctor requires you to have a follow up appointment. You may receive an SMS or email from our practice via HotDoc that the doctor wants you to make an appointment for a Non-Urgent follow up about a result. Please click the link to make the appointment.

In the best interests of you health care, our doctors will not issue repeat prescriptions if you have not had a consultation with our practice for 6 months without a consultation. Where a doctor is happy to provide a script or repeat referral, you can contact HotDoc and an administration fee will be charged.

The practice may be contacted by phone during surgery hours. If necessary, your call will be transferred to the practice nurse who will make an assessment, triaging the clinical urgency and offer advice. If you have chest pain, shortness of breath, altered body functions that suggest a possible stroke, call 000 for an urgent ambulance attendance.